Refund and Returns Policy
Refund &
Returns Policy
A simple guide to reporting an issue and requesting a return, exchange or refund.
Received a damaged, incorrect or missing item?
Please report it within 48 hours of delivery through our Contact page. Include your order number and clear photos where relevant so our team can review the issue.
Return requests
To request a return or exchange, contact us before sending any item back. Requests are reviewed under this policy and any consumer rights that apply to your order.
Item condition
Returned items must be unused, unworn, unwashed and in their original condition, with any original tags and packaging included.
Proof of purchase
Please provide your order number or other proof of purchase. Our support team may request additional information needed to review your request.
Review process
Once a returned item is received, it will be inspected. We will then confirm whether the return, exchange or refund has been approved.
Refunds & exchanges
Approved refunds are issued to the original payment method. Processing time may vary by payment provider. Exchanges are subject to product and size availability.
Applicable rights
Other return requests are handled in accordance with this policy and the consumer laws applicable to the customer’s order and location.
Start your request in three steps.
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1
Contact us
Use our Contact page and include your order number.
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2
Share the details
Explain the issue and add clear photos when relevant.
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3
Wait for instructions
Our team will review the request and provide the next steps.
We’re ready to help.
Contact our support team before returning an item.