Who we are and the scope of this policy

VAULTDUPE ("VAULTDUPE," "we," "us," or "our") operates the website vaultdupe.com and its online store. This Privacy Policy applies when you browse our website, create an account, place an order, contact us, or otherwise interact with our services.

This policy does not apply to third-party websites or services that have their own privacy notices, even when we link to them.

Information we collect

Information you provide

• Contact and identity details: name, email address, telephone number, billing address, and shipping address.
• Account information: username, password or login credentials, saved addresses, and account preferences.
• Order information: products purchased, size or variation, order value, delivery details, order status, returns, refunds, and related records.
• Communications: messages you send to customer support, your order number, and any information you include in your request.
• Marketing preferences: your choices about receiving promotional messages, where offered.

Payment information

Payments are processed by third-party payment providers. We may receive limited transaction information, such as payment status, payment method type, transaction reference, billing details, and fraud-screening results. We do not ordinarily store your complete card number or card security code on our own systems.

Information collected automatically

• IP address, browser type, device type, operating system, language, and approximate location derived from your IP address.
• Pages viewed, links clicked, referring page, dates and times of visits, cart activity, and checkout interactions.
• Cookie identifiers, session information, and security or diagnostic logs.

Information from service providers

We may receive information from payment processors, shipping and fulfilment partners, fraud-prevention providers, analytics providers, advertising partners, and platforms you use to interact with us.

How we use your information

We may use personal information to:

• Process payments, confirm purchases, fulfil and deliver orders, and manage returns or refunds.
• Create and maintain customer accounts and remember your preferences.
• Respond to questions, provide order updates, and deliver customer support.
• Detect, investigate, and prevent fraud, abuse, security incidents, and prohibited activity.
• Operate, troubleshoot, analyse, and improve our website, products, and shopping experience.
• Send service-related messages and, where permitted, promotional communications.
• Measure advertising performance and show relevant promotions, subject to your consent or opt-out rights where required.
• Comply with legal, tax, accounting, regulatory, and contractual obligations and protect our legal rights.

Legal bases for processing

If European Economic Area or United Kingdom data-protection law applies, we rely on one or more of these legal bases:

• Contract: processing needed to take your order, receive payment, deliver products, and provide requested support.
• Legitimate interests: operating and improving our store, protecting our systems, preventing fraud, and understanding service performance, where those interests are not overridden by your rights.
• Consent: for optional cookies, certain marketing, or other activities where consent is required. You may withdraw consent at any time.
• Legal obligation: processing required for tax, accounting, consumer-protection, compliance, or lawful authority requests.

Cookies and similar technologies

Cookies are small files placed on your device. We and our service providers may use cookies, pixels, tags, local storage, and similar technologies for the following purposes:

• Strictly necessary: keep the site secure, remember cart contents, maintain sessions, and enable checkout.
• Preferences: remember choices such as language, region, or display settings.
• Analytics: understand visits, traffic, and how customers use the website.
• Advertising: measure campaigns and, where enabled, deliver or personalise advertising.

You can control non-essential cookies through any cookie preferences tool displayed on our website and through your browser settings. Blocking some cookies may affect site features, cart functionality, or checkout. Where required by law, we request consent before using non-essential cookies.

How we share information

We may disclose personal information only as reasonably necessary to:

• Store and technology providers: website hosting, WordPress/WooCommerce services, security, email, database, cloud, and technical-support providers.
• Payment and fraud providers: process transactions, verify payments, manage disputes, and reduce fraud.
• Shipping and fulfilment partners: prepare, route, track, and deliver your order.
• Analytics and advertising partners: measure website activity and campaign performance and, where applicable, support personalised advertising.
• Professional advisers: accountants, legal advisers, insurers, auditors, and consultants.
• Authorities and legal recipients: when required by law or reasonably necessary to protect rights, safety, users, or the public.
• Business transaction recipients: in connection with a merger, acquisition, financing, reorganisation, or sale of all or part of our business, subject to appropriate safeguards.

International data transfers

VAULTDUPE serves customers online and may use providers located in different countries. Your information may therefore be processed outside your country of residence, where privacy laws may differ. When required, we use recognised safeguards for international transfers, such as adequacy decisions, contractual protections, or another lawful transfer mechanism.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy. The period depends on the type of information and may include the time needed to complete orders, maintain your account, provide support, prevent fraud, resolve disputes, enforce agreements, and meet legal, tax, accounting, or regulatory requirements.

When information is no longer required, we may delete, anonymise, or securely isolate it. Backup copies may remain for a limited period before being overwritten.

How we protect information

We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. No website, transmission, or storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and should contact us if you believe your account or information has been compromised.

Your privacy choices and rights

Depending on where you live and subject to legal exceptions, you may have the right to:

• Request access to or a copy of your personal information.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of personal information.
• Restrict or object to certain processing, including direct marketing.
• Receive certain information in a portable format.
• Withdraw consent where processing is based on consent.
• Opt out of certain targeted advertising, sale, or sharing where applicable.
• Receive equal service and not be discriminated against for exercising applicable privacy rights.
• Lodge a complaint with the data-protection or privacy authority in your country or region.

To submit a request, email support@vaultdupe.com with the subject line Privacy Request. Tell us which right you wish to exercise and the email address connected to your account or order. We may need to verify your identity before completing the request. You may also use an authorised agent where permitted by law.

You can unsubscribe from promotional emails through the unsubscribe link in the message. You will still receive essential transactional communications about your account or orders.

Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Products intended for children must be purchased by an adult. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, services, technology, or legal requirements. We will post the revised policy on this page and change the "Last updated" date above. If a change is material, we may provide additional notice where required.

Contact us

For questions about this policy or how VAULTDUPE handles personal information, contact:

VAULTDUPE Privacy Team
Website: vaultdupe.com
Email: support@vaultdupe.com