Browse the store, choose the available size or colour when required, and select Add to cart. At checkout, enter your delivery details, choose one of the available payment methods, review your order and confirm it.

No. You can complete your purchase as a guest without creating an account. Please make sure your email address, telephone number and delivery details are correct before confirming the order.

After a successful checkout, an order confirmation is sent to the email address provided. If you cannot find it, check your spam or junk folder, then contact support with the name and email address used at checkout.

Contact us as soon as possible with your order number and the requested change. We will check the order status, but changes or cancellations cannot be guaranteed once processing or dispatch has started.

Check the size guide and product-specific notes shown on the product page. Compare the listed measurements with a similar item that fits you well. If no measurements are shown, contact support before ordering.

Available information is listed on each product page, including visible design details, available options and any confirmed specifications. If a detail is not shown, please contact us before purchasing rather than making an assumption.

Slight colour differences may occur because of studio lighting, screen settings and display calibration. We aim to present each product as clearly and accurately as possible.

VAULTDUPE is an independent retailer and is not affiliated with or endorsed by any third-party brand referenced for product identification or style comparison. Please review the information on the relevant product page before ordering.

The payment methods currently available for your order are displayed securely at checkout. Availability can depend on your location, order and the payment services active at the time of purchase.

Confirm that your card details and billing information are correct and that sufficient funds are available. Your bank may also block an online payment for security reasons. If the issue continues, contact your bank or try another accepted method.

Your order total and checkout currency are displayed before payment is confirmed. If your account uses another currency, your bank or payment provider may apply its own exchange rate or conversion fee.

The available delivery option, cost and applicable estimate are shown during checkout or communicated with your order. Delivery times are estimates and may be affected by the destination, carrier operations or events outside our control.

When tracking is available, the tracking details are sent after dispatch. Please allow time for the carrier to activate the tracking status. If no update appears after activation, contact support with your order number.

Enter your delivery address at checkout to see whether delivery is currently available to your destination and which options apply. If your location is not accepted, please contact support before placing an order.

Contact us immediately with your order number and the complete correct address. We will try to update it before dispatch, but an address change cannot be guaranteed after the order enters processing or reaches the carrier.

Return or exchange eligibility depends on the condition of the item and the current Returns & Refunds Policy. Contact support with your order number before sending anything back so the request can be reviewed and the correct instructions provided.

Contact support promptly with your order number, a clear description of the issue and photos showing the item, packaging and delivery label. Keep the item and all packaging until our team has reviewed the request and sent instructions.

Once a refund is approved and processed, the time it takes to appear depends on your bank or payment provider. Refunds are normally returned to the original payment method unless otherwise confirmed by support.